Skip to main menu Skip to content

Case Studies

Carolinas HealthCare System

Summary: Carolinas HealthCare System (CHS) employs more than 60,000 people across more than 900 care locations in North Carolina, South Carolina and Georgia. CHS has nearly 8,000 licensed beds and has almost 12 million patient interactions annually. CHS started Mental Health First Aid (MHFA) training in 2014 and has trained 10,000 first aiders as of November 2017 in the communities they serve.
Investing in mental health as a community and business imperative
Lynn Hennighausen, who leads the Mental Health First Aid initiative for CHS, says CHS’s investment in MHFA was driven by three factors – the System’s overall commitment to behavioral health, community health assessments highlighting mental health and substance use disorders as priorities across the communities CHS serves, and MHFA’s scalable economics. Hennighausen highlighted that hospital leadership believes that investing in behavioral health is ‘the right thing to do,’ and ‘we have to be dealing with the problems associated with mental health’ among patients presenting at hospitals. In addition to the community need, there was also a business imperative. Hennighausen acknowledged research showing the co-occurrence of chronic disease with mental health issues was not only common but led to higher costs, saying, “The research shows that while diabetes may cost a certain amount over a lifetime, a co-occurring mental health diagnosis might triple that cost.” Martha Whitecotton, the senior vice president of CHS Behavioral Health Services, also recognized a need for CHS to pioneer a focus on population health ahead of value-based payment trends. Whitecotton says, “Currently, most of our contracts are fee-for-service and volume-based. But our leadership team realizes that we will eventually own the risk for a population of people’s health. We know a population health strategy will fail if we don’t address mental health and physical health together.”
Given these factors, in 2012, John Santopietro, the chief clinical officer of CHS Behavioral Health Services at the time, presented MHFA to the community benefit team, citing the ‘value it provides to the local community and an opportunity to leverage the current movement toward population health.’ According to Hennighausen, MHFA was compelling to the community benefit team because research showed that “after taking the course, people feel more empowered to step in if they think someone might be dealing with a mental health challenge” and that “it increases the information people have about resources.” This evidence, paired with a clear need for mental health offerings in the communities CHS serves, led the community benefit team to invest in MHFA. Whitecotton summed up MHFA’s value in saying, “I’m a fan of doing things that make sense, have structure and are evidence-based. MHFA met all of these marks and was appealing to us from the start.”
Results of MHFA
CHS recently reached their goal of certifying 10,000 first aiders in just three years, thanks in part to their strategy of training more than 200 instructors (80 percent of whom are CHS employees) and equipping and motivating instructors to train teammates and community members. In addition to the impact of the sheer numbers trained, first aiders’ individual anecdotes of how they have used the training are very compelling. For example, Hennighausen noted, “We hear from first aiders frequently who have helped friends, colleagues, children, and family members get connected to help. It’s very powerful.” According to Hennighausen, “CHS celebrates how first aiders are willing to step in and ask someone, ‘Are you OK? How can I help?’” and has utilized the sharing of these stories as both additional opportunities to connect with first aiders and a call to action for first aiders to put the skills they learned during training into practice.
CHS has also been able to expand partnerships with other key health-focused organizations by providing MHFA training in local communities. These organizations, Mental Health America of the Central Carolinas, Novant Health, Cardinal Innovations Healthcare, have come together to form the MHFA Mecklenburg Collaborative (MMC) and the MHFA Cabarrus County (MCC). The members of the MMC realize that working together to train more people in MHFA increases awareness around mental health issues and mental health resources in their communities. Henninghausen reinforced the idea that MHFA is one element in a more comprehensive approach that the collaborative is taking, saying, “Mental Health First Aid is just one critical part of the very complex public health crisis we are faced with when it comes to mental illness and substance use disorders. Of three main concerns – access, affordability, and stigma – Mental Health First Aid gets to the heart of stigma.” While these connections started off organically and informally, they have led to more strategic and formalized partnerships focused on population health in Mecklenburg County. This includes a strong focus on improving the social determinants of health and training key audiences such as the Mecklenburg County Health Department and the Charlotte Fire Department.
Furthermore, CHS’s role as a community leader on behavioral health has been reinforced by MHFA and the Mecklenburg Collaborative. CHS was invited to take part in the Cabarrus County Health and Wellness Coalition biannual meeting where they addressed local government leaders, including mayors, police chiefs and health commissioners, focusing on mental health. Lynn says, “We asked these leaders to take an MHFA class and hope that they will begin to use their influence to drive demand for MHFA courses.”
Future direction of MHFA
After CHS met its goal of training 10,000 first aiders, the System decided to set its sights higher, looking to train more first aiders. CHS’s community relations teams across its footprint are building MHFA into their plans for the future. They have begun to create strategies for expansion into their markets and are working to leverage key partners, such as first responders, city/county government, colleges and universities and the YMCA, in order to develop initiatives in specific communities.
Whitecotton says, “I would invest all over again. A significant part of the mission of our organization is to improve the health of the communities we serve. MHFA is still the best, most effective, evidence-based program available to improve mental health literacy across a community. It has the reputation and evidence behind it to make it a worthwhile investment.”
Seeing the success MHFA has had in the community, the focus is also expanding to include more CHS employees. Lynn says, “We began MHFA as an initiative with our community partners. Then our teammates began to see the value and became interested. This has really grown in a way that no one expected.”